FAQs
Can you give me medical advice or HELP MY pet WITH A MEDICAL ISSUE?
Although I am a certified veterinary assistant, and enrolled for my CPCN, I am not a veterinarian, or a certified canine nutritionist (yet!) I legally cannot diagnose, prescribe, or treat your pet. I can, however, within my set legal limitations and to the best of my ability, provide you with the tools and resources (via product recommendations, provider referrals, or other resources to review) to empower you to make the most informed & educated decision you can for your pet(s). This is what I refer to as a “Concierge” or “Consultation” request-at which I charge $45/hour for, as it does require a significant amount of time & research to compile these resources for you.
what is your cancellation policy?
As I have my own personal pets and other professional obligations, my schedule does tend to book quite far out in advance. Should you need to cancel your appointment, I do require 48 hours advance notice. Any cancellations received in less than 48 hours will be charged the full price of their regular service.
what forms of payment do you accept?
I accept cash payments, Venmo, and PayPal only at this time. My venmo is conveniently linked for you at the bottom of this website under “send me a coffee”.
Do you require a deposit?
I require a deposit for any recurring visits, and Holiday visits. Payment is due at the time of booking the reservation, and the 48 hour cancellation policy still applies.
what about grooming?
All grooming add-on services are contingent upon your pets cooperation without restraint or help of a second person. If your pet is unable to cooperate, or is posing a risk to themselves or me, I will not perform the service.
i need your help over the weekend and you’re booked, what do i do?
Send me a detailed email about the services you are hoping to request, and I will do my best to pair you with a trusted provider that I use with my own pets!